FAQ

Frequently Asked Questions

1. What is Ghetto Jewelry all about?

Ghetto Jewelry blends street culture with bold, statement-making pieces. We're about raw style, real stories, and shining without compromise.

2. Are your pieces real gold and diamonds?

We offer a mix. Some collections feature real gold, silver 925 and genuine diamonds or natural stones, while others use high-quality 18k gold plating and CZ stones, or lab-grown stones—always with durability and shine in mind. Each product page details the materials used.

3. Do you ship internationally?

Yes, we ship worldwide! Shipping times and rates vary depending on your location. You'll see the options at checkout.

4. How long does shipping take?

We offer 3 shipping options:

Standard shipping: 3–5 business days

Express shipping: 1–2 business days

Next-Day Delivery: Available at checkout for eligible orders

Please note that delivery times may be affected by unforeseen logistics issues or customs delays.

5. Can I track my order?

Yes. Once your order ships, you’ll get a tracking number via email so you can follow your package every step of the way.

6. What if my jewelry doesn’t fit or isn’t what I expected?

No stress. We accept exchanges within 14 days of delivery—just make sure the item is unworn and in original condition. Shoot us a message using the contact form or DM us on Instagram @ghettojewelry__ to start the process.

7. How do I take care of my jewelry?

To keep your pieces shining, avoid contact with water, sweat, and harsh chemicals. Store them in a dry place when you're not flexin'. We include care tips with every order. Or additionally we can clean the jewelry for you with a professional ultrasonic cleaner.

8. Do you offer custom jewelry?

Yes, we do! Custom Jewelry

9. How can I contact you?

For any questions, shoot us a message using the contact form or DM us on Instagram @ghettojewelry_, we got you.

10. What happens if my jewelry piece get lost or stolen?

We understand how devastating it can be to lose a treasured piece. That’s why we offer an optional Theft Protection Plan that covers your jewelry both in transit and after delivery.

If you're not enrolled, Ghetto Jewelry & Co. cannot assume responsibility once the item has been marked as delivered.